Welcome to Panasonic Security System support site. Find solutions and help for your Panasonic Security System products. Check the technical imformation for Panasonic Security System products.
- >Panasonic Security System Top
- >培训与支持
- >服务支持
- >技术信息
技术信息
Information Menu
Hardware Setup
| Title | Description | Compatible products |
|---|---|---|
| How to avoid image distortion due to the ponding water on the ClearSight dome cover | Setting information to avoid image distortion | Camera |
| About inclination (YAW) angle adjustment method (WV-X8570N/S8530N)【C0115】 | ー | Camera |
| Compatible SFP (Small Form Factor Pluggable) modules【C0504】 | Compatible SFP and important notes for WV-X65F1/WV-S25F1 | Camera |
| Setting method of Portrait (Corridor) mode(9:16)【C0119】 | How to set the corridor mode for compact dome type | Camera |
| Precautions when using infrared lighting(IR-LED)【C0118】 | Restrictions for IR compact dome type | Camera |
| To avoid/reduce reflected glare by IR LED or other environment on dome cameras【C0109】 | Guidance for avoiding/reducing reflected glare in areas other than in the subject area of images of box, dome and 360 deg. cameras | Camera |
| For WV-SPN611, WV-SPN63, Extension Unit WV-SPN6FRL1, WV-SPN311 and WV-SPN310【C0102】 | Information of CS mount lens for box cameras | Camera |
| About using Wi-Fi USB adapter (WV-X8570N/S8530N/X5550LT/X5550LTPJ)【C0114】 | How to use Wi-Fi USB adapter or tablet terminal in the installation for WJ-X8570/S8530 | Camera |
| Notes to use WV-SUD638 in cold climates | Guidance for removal of snow regularly and use of AC power supply with the information of the operation temperatures by power source types | Camera |
| Mountable cameras for outdoor use can be mounted【C0505】 | Model list of cameras supported by WV-X65F1/WV-S25F1 | Camera |
| How the internal wiring【C0506】 | Video clip to show the procedure to lay the cables in WV-X65F1/WV-S25F1 | Camera |
| Information about Rated Power Consumption and Power Consumption (at video streaming only)【C0106】 | The list of maximum power consumption values of camera products under the defined conditions such as resolutions, disabling heaters and IR LEDs, etc. | Camera |
| Title | Description | Compatible products |
|---|---|---|
| Tested peripherals, NAS (Network Attached Storage) and USB-SATA Adapters | Tested Peripherals of NAS (Network Attached Storage) for WJ-NX400 and tested Peripherals of USB-SATA Adapter for "HDD viewer" | Recorder |
| Title | Description | Compatible products |
|---|---|---|
| Installation method for WV-QCL100-W / WV-QCL101-W (Ceiling Mount Bracket)【C0508】 | Camera installation method and points to note when using: - 2 pcs of WV-QCL100-W(QCL101-W) for installation - 1 pc of WV-QCL100-W(WV-QCL101-W) and 1 pc of locally procured bracket for installation |
Camera |
| Verification information with Pole Mount Bracket, Model WV-Q182/Q188/WV-QPL500-W, and Corner Mount Bracket, Model WV-Q183/Q189/WV-QCN500-W【C0502】【C0507】 | Information of compatible cameras and mount bracket with WV-Q18x | Camera |
| Verification information with Optional Bracket for i-PRO cameras【C0112】 | Information about fittings and the required dimensions when installing dome camera types | Camera |
| WV-Q193 Supported Cameras【C0503】 | Information of compatible cameras with WV-Q193 WV-Q193 supports the cameras as follow; WV-S4550LM, WV-X4571LM, WV-SFV533LH, WV-SFV313LH, WV-SFV53DLH, WV-SFV31DLH and WV-S2532LH. |
Camera |
| About the minimum pull-out strength【C0120】 | Note for the minimum pull-out strength to be ensured for locally procured mounting screws or anchor bolts | Camera |
| Verification information with Brackets for the other cameras【C0501】 | Link to accessory selector page | Camera |
| Title | Description | Compatible products |
|---|---|---|
| IP Setting Software【C0123】 | Download page for ”EasyIpSetup Tool" | Camera Encoder Recorder |
| SD Memory Card Formatting Software【C0105】 | Download page for ”SD formatter" | Other |
| Title | Description | Compatible products |
|---|---|---|
| Compatible power sourcing equipment (PoE injector 60W) 【C0116】 | Applicable models are WV-X6531NS, WV-X6531N, WV-X6511N, WV-X6533LN, WV-S6532LN, WV-SUD638PJ, WV-SUD638-H, WV-SUD638-T, WV-SUD638, WV-SW397B, WV-SW598A | Camera |
Caution: Supplying power by both PoE and 24V AC |
Applicable models PTZ cameras that support AC 24V power. Camera might not work normally because the power source of camera might change from AC24V to POE after the brake and recovery of AC24V | Camera |
| Title | Description | Compatible products |
|---|---|---|
| Countermeasure for Lightning Surge | - Introduction and importance of surge protector - Explanations for the mechanism of product destruction by external surge |
Camera Encoder Recorder Software Other |
| Influence of Energy Efficient Ethernet on WJ-NX series and other recorders. | Method to turn off the Energy Efficient Ethernet The function must be OFF on the switch side when connecting to a switch that implements Energy Efficient Ethernet (IEEE 802.3az). | Recorder |
| Recommended Bit Rate Settings for Cameras | Recommended settings: 20 Mbps or less (1 channel),32 Mbps or less (4 channels in total) / Applicable models: WJ-PC200, WJ-PR201, WJ-PR204 | Other |
| Connection Patterns and Precautions | Connection patterns, power types and the maximum cable length of each pattern Applicable models: WJ-PC200, WJ-PR201, WJ-PR204 |
Other |
| Cameras Recommended by Panasonic | Restrictions due to PoE Power Consumption of Panasonic Security Cameras Applicable models: WJ-PC200, WJ-PR201, WJ-PR204 |
Other |
| About the COAXIAL Indicator of WJ-PR204 | How to read the status with the "COAXIAL" indicator Applicable models: WJ-PR201, WJ-PR204 |
Other |
| Precautions for Installation | Summary of "WARNING", "CAUTION", "General Precautions" and "Precautions for Installation" Applicable models: WJ-PC200, WJ-PR201, WJ-PR204 |
Other |
| Precautions Required When Cameras Are Used with an External Power Supply | Applicable models: WJ-PC200 | Other |
| About Coaxial Cables | Information of recommended coaxial cables Applicable models: WJ-PC200, WJ-PR201, WJ-PR204 |
Other |
| Precautions for Using PoE+ Cameras Manufactured by Panasonic | The necessity of connecting a grounding lug of WJ-PC200 to the camera ground or earth ground to avoid the issue that the camera does not startup Camera model numbers: WV-SW395, SW395A, SW396 and SW396A (Serial numbers: NKV***** to OJV*****) |
Other |
| Frequently Asked Questions | Frequently Asked Questions Applicable models: WJ-PC200, WJ-PR201, WJ-PR204 | Other |
| Precautions for Installing Lightning Arresters | When a lightning arrester is connected to the coaxial cable, it may affect the transmission quality. Applicable models: WJ-PC200, WJ-PR201, WJ-PR204 |
Other |
| About Manual Pairing on Coaxial-LAN Converter | Description of Manual Pairing which has been added on the firmware version 1.031fM for the Coaxial-LAN Converter Applicable models: WJ-PR201, WJ-PR204 |
Other |
Software Setup
| Title | Description | Compatible products |
|---|---|---|
| Ambient temperature effects on camera images | The explanations of the effect of ambient temperature change on the captured image quality, the cause of the phenomenon with the characteristics of lens, and the countermeasure to improve the image quality. Applicable models: Network cameras with Auto Back Focus (ABF) or Auto Focus (AF) function |
Camera |
| Vertical Image Distortion on network cameras using the MOS Sensor | Mechanism of the issue and the countermeasure are described | Camera |
| Further information regarding focus adjustment of the cameras with Day & Night function【C0315】 | How to avoid the out-of-focus which occurs when switching the mode (between color and black & white) of the cameras with “auto back focus (ABF)” or “auto focus (lens AF)” in addition to the “Day & Night” function | Camera |
| Simple manual for Image adjust | Explanation of the setting items and their effect on image quality | Camera |
| On the striped pattern (moire) phenomenon at the time of reducing the display screen | Procedure to reduce stripe (moiré) phenomenon which may appear when shrinking in browsers or when displaying with reduced resolution display | Camera |
| Intelligent Auto Performance when Capturing Moving Subjects (WV-U series Cameras) | The recommended light levels for “Intelligent Auto” of WV-U Series cameras to work effectively when capturing moving subjects | Camera |
| Different performances of zoom functions 【C0124】 | Difference of Optical Zoom, Extra Optical Zoom and Digital Zoom | Camera |
| Information on switching images between color and black/white【C0314】 | How to change the image from "color" to "b/w" image by specifying the time using the schedule function in this document | Camera |
| About stream transmission of PTZ cameras【C0309】 | The procedure to improve the symptom of PTZ cameras that the image refresh on the web browser is slow or the image is intermittently displayed | Camera |
| Title | Description | Compatible products |
|---|---|---|
| Preinstall Self-signed Root Certification【C0305】 | Procedures for accessing cameras without Security Warning by browser through the self-signed root certificate | Camera |
| Attention to users of network cameras upgraded to the firmware after June 2018 release【C0701】 | Changed the password policy and user authentication method of the devices after 2018 | Camera Encoder Recorder Software Other |
| Workaround for unexpected setting change on i-PRO network cameras | － | Camera |
| Exclusive software when the video files (MP4 format only) on the SD memory card is altered【C0304】 | Download page for ”Panasonic MP4 Integrity Verifier" | Other |
| Camera Data Decrypt Tool【C0310】 | Download page for ”CameraDataDecryptTool" | Camera Recorder Software Other |
| Title | Description | Compatible products |
|---|---|---|
| Key Management System | Guidance for the activation of software products | Camera Encoder Recorder Software Other |
| Compatibility list for extension software【C0103】 | Adaptation table of extension software for cameras and encoders | Camera Encoder |
| Troubleshooting information for the applications on i-PRO Network Camera with AI engine | Troubleshooting information for the operation of below additional applications on i-PRO Network Camera with AI engine, WV-X1551LN, WV-X2551LN and WV-X2251L. - AI-VMD (WV-XAE200W) - AI Privacy Guard (WV-XAE201W) |
Camera |
| Title | Description | Compatible products |
|---|---|---|
| Monitor images from multiple cameras【C0302】 | The models and their software versions of PTZ network cameras for displaying multi-screen images | Camera |
| Software of Network Camera Recorder with Viewer Software Lite【C0301】 | Download page of the Network Camera Recorder with Viewer Software Lite (Free software) | Software |
PC Settings
| Title | Description | Compatible products |
|---|---|---|
| Important Information:About Windows10 anniversary update【C0104】 | The common problem and how to fix it when installing Windows10 Anniversary Update | Camera Encoder Recorder |
| Important Information About Pop-up Blocker on Windows10/Internet Explorer11 | How to recover when alert window is not displayed | Camera Encoder Recorder |
| Verification results with browsers other than Internet Explorer (IE)【C0122】 | Verification information with Chrome, Firefox and Microsoft Edge for cameras | Camera |
| Verification results with browsers other than Internet Explorer (IE) | Applicable models : WJ-NX400K(/G), WJ-NX300K(/G), WJ-NX200K(/G) | Recorder |
| Verification information with Internet Explorer 11 on Windows 10 (32bit/64bit)【C0104】 | Compatible products are listed | Camera Encoder Recorder Software Other |
| Verification information with Internet Explorer 11(32bit) on Windows 8.1(32bit/64bit)【C0104】 | Compatible products are listed | Camera Encoder Recorder Software Other |
| Verification information with Internet Explorer 10 (32bit) on Windows 8 and 7(32bit/64bit) 【C0104】 | Compatible products are listed | Camera Encoder Recorder Software Other |
| Verification information with Internet Explorer 9.0(32bit) on Windows 7 SP1(32bit/64bit) and Vista SP2(32bit/64bit) | Compatible products are listed | Camera Encoder Recorder Software Other |
| "S mode" of Windows 10 | Explanation of Windows 10's S mode and its restrictions, and procedure of switching out of Windows 10 in S mode. | Camera Encoder Recorder Software Other |
| How to change your default web browser on Windows 10 | How to switch your default web browser to Internet Explorer after installing Windows 10 update which sets Microsoft Edge as the default web browser instead of Internet Explorer. | Camera Encoder Recorder Software Other |
| Screen Display on Windows 10 version 1903 | Instruction to avoid an issue that Windows 10 1903 may not display some setting screens of WV-ASM300 correctly. | Software |
| No longer Support Windows 7 as of January 15, 2020 | ー | Camera Encoder Recorder Software Other |
| Notes on Windows Vista® / Windows® 7 | Precaution to avoid unexpected symptoms with Windows Vista and 7 | Camera Encoder Recorder Software Other |
| Title | Description | Compatible products |
|---|---|---|
| WV-ASE201 / WV-ASE202 : Recommendation PC performance test report | Performance test reports of recommended PCs in use of WV-ASE201/202. | Software |
| Camera image display when using the “PC diagnosis (4K camera)” function | Instruction to avoid an issue, that the camera image display becomes full screen green, which may occur when “4K” is selected for the “PC diagnosis (4K camera)” function of WV-ASM300. | Software |
| Title | Description | Compatible products |
|---|---|---|
| Using Tablet Terminals | How to use tablet terminal for EXTREME cameras | Camera |
| Mobile terminals information【C0108】 | Verification information of mobile terminals for accessing camera and encoder products | Camera Encoder |
| Use of hardware acceleration on PC【C0313】 | Tips for the way to display at beyond 5MP cameras | Camera |
Encoder
| Title | Description | Compatible products |
|---|---|---|
| RS-485 control command | Usage of RS-485 command for Panasonic CCTV cameras and other vendors cameras with WJ-GXE100 and WJ-GXE500. | Encoder |
| Velocity resolution: 16 | Applicable models: WJ-GXE100/GXE500 Further information of RS-485 control command. Link to download PT control "16" for WV-CS85x/CW86x series |
Encoder |
| Velocity resolution: 2 | Applicable models: WJ-GXE100/GXE500 Further information of RS-485 control command. Link to download PT control " 2" for WV-CZ35x/WV-CZ36x series and so on... |
Encoder |
SD memory card
| Title | Description | Compatible products |
|---|---|---|
| Note on playing back H.265 images on SD memory card 【C0303】 | The H.265 images on SD memory card may not be played on Windows 10 due to "Windows 10 Fall Creators Update(Version 1709 / RS3). For confirming if this issue is on your Windows or not, you can use "Movies & TV" tool. The details are described in thedocument below: Procedures how to confirm it |
Camera |
| How to access the SD card on a network camera via FTP in Windows 10 | Applicable models: i-PRO Extreme Cameras and i-PRO SmartHD Cameras with SD card recording | Camera Encoder |
| Recording Hours on SD memory Card in H.264/H.265【C0307】 | The list of estimated recording hours of the SD memory for the camera products | Camera |
| Estimated storable number of JPEG images onto SD Memory Card【C0306】 | The list of estimated storable number of JPEG images on to SD memory cards by image size and image quality | Camera |
| SD Memory Card for Business use in the case of continuous JPEG writing | Guideline for replacement cycle of SD memory cards in continuous JPEG writing with camera products. | Camera |
| SD Memory Card for Business use in the case of continuous H.264 writing | Guideline for replacement cycle of SD memory cards in continuous H.264/H.265 recording with camera products | Camera |
| Recording time per capacity of SD Memory Card (hours) | List of estimated recording time of SD memory card by bandwidth and capacity used for camera products | Camera |
| Support Information for SD memory card 【C0107】 | List of Verified External Storage Media for Network Cameras/Network Video Encoder | Camera Encoder |
Maintenance and troubleshooting
| Title | Description | Compatible products |
|---|---|---|
| Notice on using PTZ-type Network Cameras built-in with Slip Rings【C0125】 | "Position refresh" of PTZ cameras may improve the noisy image cause by the dirty slip rings | Camera |
| Status Information Description Page【C0111】 | Explanations in details for the Status of the cameras from the web browser | Camera |
| Library file for ND Viewer Download | Link to library file for compensation and conversion of fish-eye images. Please place "ImageCorrection.dll" into the "bin" folder that is under the folder of "ND_Viewer.exe" is placed or "System32" folder (or "SysWOW64" folder, depends on OS) if fish-eye image cannot be viewed. | Recorder |
PS-API/CGI/Onvif integration
| Title | Description | Compatible products |
|---|---|---|
| Required information for analyzing software development issues | Procedure to get many different kinds of information for analyzing, when you have any issue of camera under software development. | Camera Encoder Recorder Software Other |
BB/BL series
| Title | Description | Compatible products |
|---|---|---|
| Quick Reference Guide | Link to the quick reference guides of BL-VT164/VT104 and BL-C230 | Camera |
| FAQ | Link to FAQs for BL cameras | Camera |
| Technical Information (Installation) | Link to the installation guides and the FAQs of BL-VT164/VT104 and BL-C230 | Camera |
| BB/BL Series Firmware / Manual Download | Link to the download page of firmware and manuals for BB/BL cameras | Camera |