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Support Information on network camera
Support Information on network camera (WV Series/BL Series) / Recorder (WJ Series)
About security enhancement of network camera, recorder, and video monitoring software
About WV-SFV781L, i-PRO EXTREME series models (H.265/H.264 compatible models) and i-PRO SmartHD series models (H.264 compatible models)
Verification information
- Troubleshooting information for the applications on i-PRO Network Camera with AI engine (WV-XAE200W/WV-XAE201W)
- Ambient temperature effects on camera images
- Precautions when using infrared lighting (IR-LED)【C0118】
- Setting method of Portrait (Corridor) mode (9:16) 【C0119】
- Intelligent Auto Performance when Capturing Moving Subjects (WV-U Series Cameras)
- Workaround for unexpected setting change on i-PRO network cameras
- Different performances of zoom functions 【C0124】
- Important Information:About Windows10 anniversary update
【C0104】 - Important Information About Pop-up Blocker on Windows10/Internet Explorer11
- Verification information with Internet Explorer 11 on Windows 10 (32bit/64bit) 【C0104】
- Verification information with Internet Explorer 11 (32bit) on Windows 8.1 (32bit/64bit) 【C0104】
- Verification information with Internet Explorer 10 (32bit) on Windows 8 (32bit/64bit) 【C0104】
- Installation method for WV-QCL100-W / WV-QCL101-W (Ceiling Mount Bracket) 【C0508】
- Verification information with Wall Mound Bracket, Model WV-Q124
- Verification information with Pole Mount Bracket, Model WV-Q182/Q188/WV-QPL500-W, and Corner Mount Bracket, Model WV-Q183/Q189/WV-QCN500-W 【C0502】【C0507】
- Verification information with Brackets for the other cameras 【C0501】
- Verification information with Optional Bracketｓ for i-PRO cameras 【C0112】
- On WV-SFV481 and SFN480, playing back images on SD memory card
- How to playback H.265 video on SD memory card【C0303】
This describes how to playback H.265 video on SD memory card recorded by i-pro EXTREME series cameras.
To playback H.265 video on SD memory card, please use the Windows Media Player which is on Windows 10, and the one on neither Windows 8.1 nor 7 are possible to playback it.
If your Windows Media Player under Windows 10 unable to playback the video, it is because the HEVC Video Extension (codec to playback video using the HEVC format) has been removed since "Windows 10 Fall Creators Update(Version 1709 / RS3) that started distribution from October 17, 2017.
By using "Movies & TV" tool on Windows 10, you can confirm if the HEVC Video Extension for playing H.265 video back has been installed on your Windows 10 as follow; - How to access the SD card on a network camera via FTP in Windows 10
- Procedures how to confirm it
- WV-Q193 Supported Cameras【C0503】
WV-Q193 supports the cameras as follow;
WV-S4550LM, WV-X4571LM, WV-SFV533LH, WV-SFV313LH, WV-SFV53DLH, WV-SFV31DLH and WV-S2532LH. - Verification results with browsers other than Internet Explorer (IE) 【C0122】
- Vertical Image Distortion on network cameras using the MOS Sensor
- No longer Support Windows 7 as of January 15, 2020
- "S mode” of Windows 10
- How to change your default web browser on Windows 10
- Further information regarding focus adjustment of the cameras with Day & Night function 【C0315】
Compatible CS mount Lens
Installation
Mobile terminals information
- Mobile terminals information【C0108】
The validation information carried to the Japan site as a standard of examination is introduced.
Monitor images from multiple cameras
- Monitor images from multiple cameras 【C0302】
When displaying images on a 4-screen, panning, tilting and zooming operations become available only for images from the Panasonic PTZ cameras. - Preinstall Self-signed Root Certification 【C0305】
Procedures to access cameras without Security Warning.
The settings relating to the alarm action
- Configure the settings relating to the alarm action [Alarm]
While "Alarm input" is being selected, an alarm is detected when the terminal status is changed to "On". (Default)
It is possible to configure the setting so that an alarm is detected when the terminal status is changed to "Off".
SD/SDHC/SDXC memory card recording
Compatible SDXC/SDHC/SD memory cards (Manufactured by Panasonic, Speed class rating 4 or higher)
- SDXC memory card: 256GB (For i-PRO EXTREME cameras except WV-S2110 nor WV-S2130)
- SDXC memory card: 64GB and 128GB
- SDHC memory card: 4GB, 8GB, 16GB and 32GB
- SD memory card: 2GB
* mini-SDHC/SD memory cards and micro-SDXC/SDHC/SD memory cards are not supported.
Obtaining of "SD Memory Card Formatting Software".
The Formatting Software is needed for the use of the SD/SDHC memory card.
Please download and install software to "Procedure to Install" on the support page.
Status Information
About Multi-Sensor Cameras WV-X8570N/S8530N
Compatible PoE injector 60W for outdoor PTZ cameras
About Network Cameras WV-S2550L, WV-S2250L, WV-S1550L
About Coaxial-LAN Converter WJ-PC200,WJ-PR201,WJ-PR204
- Recommended Bit Rate Settings for Cameras
- Connection Patterns and Precautions
- Cameras Recommended by Panasonic
- About the COAXIAL Indicator of WJ-PR204
- Precautions for Installation
- Precautions Required When Cameras Are Used with an External Power Supply
- About Coaxial Cables
- Precautions for Using PoE+ Cameras Manufactured by Panasonic
- Frequently Asked Questions
- Precautions for Installing Lightning Arresters
- About Manual Pairing on Coaxial-LAN Converter
Software for Alteration detection
About the face matching function of WJ-NV200 extension software
About the face matching function of WJ-NV200 extension software. You can download it from the following URL, and extract the file after downloading.
See more manual
About the extension software
About the extension software of the Additional Business Intelligence Kit (WJ-NVF30)
You can download it from the following URL and extract the file after downloading.
See more manual
About the extension software of the Additional Business Intelligence Kit (WJ-NXF02)
You can download it from the following URL, and extract the file after downloading.
Preparation of the extension software and registration of license
About the face matching function on WV-ASF900 and WJ-NV300
Network Video Encoder:WJ-GXE100/GXE500 support information
- Compatible models and firmware/software versions
Network Disk Recorder (WJ-NV200, WJ-ND400, WJ-ND300A), Recorder (Software : BB-HNP17), Software (WV-ASM200 series), Decoder (WJ-GXD400 series)
Control Command of RS485
CCTV camera connected with WJ-GXE100/GXE500 is controlled by RS485 command.
Supported protocols by GXE100/GXE500 : Panasonic, Pelco-D, Pelco-P.
-- For further information : RS-485 control command
Other protocols are supported when "camera>[RS485] tab>[Protocol] Custom" is selected and serial command is uploaded to GXE100/GXE500.
1. PT control "16" : WV-CS85x/CW86x series(except for A/B series) -Velocity resolution: 16
2. PT control " 2" : WV-CZ35x/WV-CZ36x series and so on... -Velocity resolution: 2
*A part of discontimued models may not operate with PT control command.
- Firmware of WJ-GXE100
Firmware download
- Firmware of WJ-GXE500
Firmware download
- Viewnetcam.com
"Viewnetcam" is unique Dynamic DNS service for the Panasonic Network Camera products including "WJ-GXE100".
- Integrity Verifier
Click here to download MP4IntegrityVerifier.
Library file for ND Viewer
- Library file for ND Viewer Download
Software library to compensate and to convert fish-eye images those were downloaded or copied from WJ-ND400 (firmware version 3.40), WJ-NV200 (version 2.10) and/or WJ-NV300 (version 1.02).