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Hardware Setup

Camera/Lens
Title Description Compatible products
How to avoid image distortion due to the ponding water on the ClearSight dome cover Setting information to avoid image distortion Camera
About inclination (YAW) angle adjustment method (WV-X8570N/S8530N)【C0115】 Camera
Compatible SFP (Small Form Factor Pluggable) modules【C0504】 Compatible SFP and important notes for WV-X65F1/WV-S25F1 Camera
Setting method of Portrait (Corridor) mode(9:16)【C0119】 How to set the corridor mode for compact dome type Camera
Precautions when using infrared lighting(IR-LED)【C0118】 Restrictions for IR compact dome type  Camera
To avoid/reduce reflected glare by IR LED or other environment on dome cameras【C0109】 Guidance for avoiding/reducing reflected glare in areas other than in the subject area of images of box, dome and 360 deg. cameras Camera
For WV-SPN611, WV-SPN63, Extension Unit WV-SPN6FRL1, WV-SPN311 and WV-SPN310【C0102】 Information of CS mount lens for box cameras Camera
About using Wi-Fi USB adapter (WV-X8570N/S8530N/X5550LT/X5550LTPJ)【C0114】 How to use Wi-Fi USB adapter or tablet terminal in the installation for WJ-X8570/S8530 Camera
Notes to use WV-SUD638 in cold climates Guidance for removal of snow regularly and use of AC power supply with the information of the operation temperatures by power source types  Camera
Mountable cameras for outdoor use can be mounted【C0505】 Model list of cameras supported by WV-X65F1/WV-S25F1 Camera
How the internal wiring【C0506】 Video clip to show the procedure to lay the cables in WV-X65F1/WV-S25F1 Camera
Information about Rated Power Consumption and Power Consumption (at video streaming only)【C0106】 The list of maximum power consumption values of camera products under the defined conditions such as resolutions, disabling heaters and IR LEDs, etc. Camera
Recorder
Title Description Compatible products
Tested peripherals, NAS (Network Attached Storage) and USB-SATA Adapters Tested Peripherals of NAS (Network Attached Storage) for WJ-NX400 and tested Peripherals of USB-SATA Adapter for "HDD viewer" Recorder
Bracket
Title Description Compatible products
Installation method for WV-QCL100-W / WV-QCL101-W (Ceiling Mount Bracket)【C0508】 Camera installation method and points to note when using: 
- 2 pcs of WV-QCL100-W(QCL101-W) for installation
- 1 pc of WV-QCL100-W(WV-QCL101-W) and 1 pc of locally procured bracket for installation
Camera
Verification information with Pole Mount Bracket, Model WV-Q182/Q188/WV-QPL500-W, and Corner Mount Bracket, Model WV-Q183/Q189/WV-QCN500-W【C0502】【C0507】 Information of compatible cameras and mount bracket with WV-Q18x Camera
Verification information with Optional Bracket for i-PRO cameras【C0112】 Information about fittings and the required dimensions when installing dome camera types Camera
WV-Q193 Supported Cameras【C0503】 Information of compatible cameras with WV-Q193
WV-Q193 supports the cameras as follow;
WV-S4550LM, WV-X4571LM, WV-SFV533LH, WV-SFV313LH, WV-SFV53DLH, WV-SFV31DLH and WV-S2532LH.
Camera
About the minimum pull-out strength【C0120】 Note for the minimum pull-out strength to be ensured for locally procured mounting screws or anchor bolts Camera
Verification information with Brackets for the other cameras【C0501】 Link to accessory selector page Camera
Setting Tool
Title Description Compatible products
IP Setting Software【C0123】 Download page for ”EasyIpSetup Tool" Camera
Encoder
Recorder
SD Memory Card Formatting Software【C0105】 Download page for ”SD formatter" Other
Power/PoE
Title Description Compatible products
Compatible power sourcing equipment (PoE injector 60W) 【C0116】 Applicable models are WV-X6531NS, WV-X6531N, WV-X6511N, WV-X6533LN, WV-S6532LN, WV-SUD638PJ, WV-SUD638-H, WV-SUD638-T, WV-SUD638, WV-SW397B, WV-SW598A Camera

Caution: Supplying power by both PoE and 24V AC
Applicable models PTZ cameras that support AC 24V power. Camera might not work normally because the power source of camera might change from AC24V to POE after the brake and recovery of AC24V Camera
Others
Title Description Compatible products
Countermeasure for Lightning Surge - Introduction and importance of surge protector
- Explanations for the mechanism of product destruction by external surge
Camera
Encoder
Recorder
Software
Other
Influence of Energy Efficient Ethernet on WJ-NX series and other recorders. Method to turn off the Energy Efficient Ethernet The function must be OFF on the switch side when connecting to a switch that implements Energy Efficient Ethernet (IEEE 802.3az). Recorder
Recommended Bit Rate Settings for Cameras Recommended settings: 20 Mbps or less (1 channel),32 Mbps or less (4 channels in total) / Applicable models: WJ-PC200, WJ-PR201, WJ-PR204 Other
Connection Patterns and Precautions Connection patterns, power types and the maximum cable length of each pattern
Applicable models: WJ-PC200, WJ-PR201, WJ-PR204
Other
Cameras Recommended by Panasonic Restrictions due to PoE Power Consumption of Panasonic Security Cameras
Applicable models: WJ-PC200, WJ-PR201, WJ-PR204
Other
About the COAXIAL Indicator of WJ-PR204 How to read the status with the "COAXIAL" indicator
Applicable models: WJ-PR201, WJ-PR204
Other
Precautions for Installation Summary of "WARNING", "CAUTION", "General Precautions" and "Precautions for Installation"
Applicable models: WJ-PC200, WJ-PR201, WJ-PR204
Other
Precautions Required When Cameras Are Used with an External Power Supply Applicable models: WJ-PC200 Other
About Coaxial Cables Information of recommended coaxial cables
Applicable models: WJ-PC200, WJ-PR201, WJ-PR204
Other
Precautions for Using PoE+ Cameras Manufactured by Panasonic The necessity of connecting a grounding lug of WJ-PC200 to the camera ground or earth ground to avoid the issue that the camera does not startup
Camera model numbers: WV-SW395, SW395A, SW396 and SW396A (Serial numbers: NKV***** to OJV*****)
Other
Frequently Asked Questions Frequently Asked Questions Applicable models: WJ-PC200, WJ-PR201, WJ-PR204 Other
Precautions for Installing Lightning Arresters When a lightning arrester is connected to the coaxial cable, it may affect the transmission quality.
Applicable models: WJ-PC200, WJ-PR201, WJ-PR204
Other
About Manual Pairing on Coaxial-LAN Converter Description of Manual Pairing which has been added on the firmware version 1.031fM for the Coaxial-LAN Converter
Applicable models: WJ-PR201, WJ-PR204
Other

Software Setup

Image Quality
Title Description Compatible products
Ambient temperature effects on camera images  The explanations of the effect of ambient temperature change on the captured image quality, the cause of the phenomenon with the characteristics of lens, and the countermeasure to improve the image quality. 
Applicable models: Network cameras with Auto Back Focus (ABF) or Auto Focus (AF) function
Camera
Vertical Image Distortion on network cameras using the MOS Sensor Mechanism of the issue and the countermeasure are described Camera
Further information regarding focus adjustment of the cameras with Day & Night function【C0315】 How to avoid the out-of-focus which occurs when switching the mode (between color and black & white) of the cameras with “auto back focus (ABF)” or “auto focus (lens AF)” in addition to the “Day & Night” function Camera
Simple manual for Image adjust Explanation of the setting items and their effect on image quality Camera
On the striped pattern (moire) phenomenon at the time of reducing the display screen Procedure to reduce stripe (moiré) phenomenon which may appear when shrinking in browsers or when displaying with reduced resolution display Camera
Intelligent Auto Performance when Capturing Moving Subjects (WV-U series Cameras) The recommended light levels for “Intelligent Auto” of WV-U Series cameras to work effectively when capturing moving subjects Camera
Different performances of zoom functions 【C0124】 Difference of Optical Zoom, Extra Optical Zoom and Digital Zoom Camera
Information on switching images between color and black/white【C0314】 How to  change the image from "color" to "b/w" image by specifying the time using the schedule function in this document Camera
About stream transmission of PTZ cameras【C0309】 The procedure to improve the symptom of PTZ cameras that the image refresh on the web browser is slow or the image is intermittently displayed Camera
Network Security
Title Description Compatible products
Preinstall Self-signed Root Certification【C0305】 Procedures for accessing cameras without Security Warning by browser through the self-signed root certificate Camera
Attention to users of network cameras upgraded to the firmware after June 2018 release【C0701】 Changed the password policy and user authentication method of the devices after 2018 Camera
Encoder
Recorder
Software
Other
Workaround for unexpected setting change on i-PRO network cameras   Camera
Exclusive software when the video files (MP4 format only) on the SD memory card is altered【C0304】 Download page for ”Panasonic MP4 Integrity Verifier" Other
Camera Data Decrypt Tool【C0310】 Download page for ”CameraDataDecryptTool" Camera
Recorder
Software
Other
KMS/Extension Software
Title Description Compatible products
Key Management System Guidance for the activation of software products Camera
Encoder
Recorder
Software
Other
Compatibility list for extension software【C0103】 Adaptation table of extension software for cameras and encoders Camera
Encoder
Troubleshooting information for the applications on i-PRO Network Camera with AI engine Troubleshooting information for the operation of below additional applications on i-PRO Network Camera with AI engine, WV-X1551LN, WV-X2551LN and WV-X2251L.
- AI-VMD (WV-XAE200W)
- AI Privacy Guard (WV-XAE201W)
Camera
Others
Title Description Compatible products
Monitor images from multiple cameras【C0302】 The models and their software versions of PTZ network cameras for displaying multi-screen images Camera
Software of Network Camera Recorder with Viewer Software Lite【C0301】 Download page of the Network Camera Recorder with Viewer Software Lite (Free software) Software

PC Settings

Browser/OS
Title Description Compatible products
Important Information:About Windows10 anniversary update【C0104】 The common problem and how to fix it when installing Windows10 Anniversary Update  Camera
Encoder
​Recorder
Important Information About Pop-up Blocker on Windows10/Internet Explorer11 How to recover when alert window is not displayed Camera
Encoder
​Recorder
Verification results with browsers other than Internet Explorer (IE)【C0122】 Verification information with Chrome, Firefox and Microsoft Edge for cameras Camera
Verification results with browsers other than Internet Explorer (IE) Applicable models : WJ-NX400K(/G), WJ-NX300K(/G), WJ-NX200K(/G) Recorder
Verification information with Internet Explorer 11 on Windows 10 (32bit/64bit)【C0104】 Compatible products are listed Camera
Encoder
​Recorder
Software
Other
Verification information with Internet Explorer 11(32bit) on Windows 8.1(32bit/64bit)【C0104】 Compatible products are listed Camera
Encoder
​Recorder
​Software
Other
Verification information with Internet Explorer 10 (32bit) on Windows 8 and 7(32bit/64bit) 【C0104】 Compatible products are listed Camera
Encoder
​Recorder
​Software
Other
Verification information with Internet Explorer 9.0(32bit) on Windows 7 SP1(32bit/64bit) and Vista SP2(32bit/64bit) Compatible products are listed Camera
Encoder
​Recorder
​Software
Other
"S mode" of Windows 10 Explanation of Windows 10's S mode and its restrictions, and procedure of switching out of Windows 10 in S mode.  Camera
Encoder
​Recorder
​Software
Other
How to change your default web browser on Windows 10 How to switch your default web browser to Internet Explorer after installing Windows 10 update which sets Microsoft Edge as the default web browser instead of Internet Explorer. Camera
Encoder
​Recorder
​Software
Other
Screen Display on Windows 10 version 1903 Instruction to avoid an issue that Windows 10 1903 may not display some setting screens of WV-ASM300 correctly. Software
No longer Support Windows 7 as of January 15, 2020 Camera
Encoder
​Recorder
​Software
Other
Notes on Windows Vista® / Windows® 7 Precaution to avoid unexpected symptoms with Windows Vista and 7 Camera
Encoder
​Recorder
​Software
Other
ASM series
Title Description Compatible products
WV-ASE201 / WV-ASE202 : Recommendation PC performance test report Performance test reports of recommended PCs in use of WV-ASE201/202. Software
Camera image display when using the “PC diagnosis (4K camera)” function Instruction to avoid an issue, that the camera image display becomes full screen green, which may occur when “4K” is selected for the “PC diagnosis (4K camera)” function of WV-ASM300. Software
Tablet/Mobile/Others
Title Description Compatible products
Using Tablet Terminals How to use tablet terminal for EXTREME cameras Camera
Mobile terminals information【C0108】 Verification information of mobile terminals for accessing camera and encoder products Camera
Encoder
Use of hardware acceleration on PC【C0313】 Tips for the way to display at beyond 5MP cameras Camera

Encoder

Title Description Compatible products
RS-485 control command Usage of RS-485 command for Panasonic CCTV cameras and other vendors cameras with WJ-GXE100 and WJ-GXE500. Encoder
Velocity resolution: 16 Applicable models: WJ-GXE100/GXE500
Further information of RS-485 control command. Link to download PT control "16" for WV-CS85x/CW86x series
Encoder
Velocity resolution: 2 Applicable models: WJ-GXE100/GXE500
Further information of RS-485 control command. Link to download PT control " 2" for WV-CZ35x/WV-CZ36x series and so on...
Encoder

SD memory card

Title Description Compatible products
Note on playing back H.265 images on SD memory card 【C0303】 The H.265 images on SD memory card may not be played on Windows 10 due to "Windows 10 Fall Creators Update(Version 1709 / RS3).
For confirming if this issue is on your Windows or not, you can use "Movies & TV" tool.
The details are described in thedocument below:
Procedures how to confirm it
Camera
How to access the SD card on a network camera via FTP in Windows 10 Applicable models: i-PRO Extreme Cameras and i-PRO SmartHD Cameras with SD card recording Camera
Encoder
Recording Hours on SD memory Card in H.264/H.265【C0307】 The list of estimated recording hours of the SD memory for the camera products Camera
Estimated storable number of JPEG images onto SD Memory Card【C0306】 The list of estimated storable number of JPEG images on to SD memory cards by image size and image quality Camera
SD Memory Card for Business use in the case of continuous JPEG writing Guideline for replacement cycle of  SD memory cards in continuous JPEG writing with camera products. Camera
SD Memory Card for Business use in the case of continuous H.264 writing Guideline for replacement cycle of  SD memory cards in continuous H.264/H.265 recording with camera products Camera
Recording time per capacity of SD Memory Card (hours) List of estimated recording time of SD memory card by bandwidth and capacity used for camera products Camera
Support Information for SD memory card 【C0107】  List of Verified External Storage Media for Network Cameras/Network Video Encoder Camera
Encoder

Maintenance and troubleshooting

Title Description Compatible products
Notice on using PTZ-type Network Cameras built-in with Slip Rings【C0125】 "Position refresh" of PTZ cameras may improve the noisy image cause by the dirty slip rings Camera
Status Information Description Page【C0111】 Explanations in details for the Status of the cameras from the web browser Camera
Library file for ND Viewer Download Link to library file for compensation and conversion of fish-eye images. Please place "ImageCorrection.dll" into the "bin" folder that is under the folder of "ND_Viewer.exe" is placed or "System32" folder (or "SysWOW64" folder, depends on OS) if fish-eye image cannot be viewed. Recorder

PS-API/CGI/Onvif integration

Title Description Compatible products
Required information for analyzing software development issues Procedure to get many different kinds of information for analyzing, when you have any issue of camera under software development. Camera
Encoder
Recorder
Software
Other

BB/BL series

Title Description Compatible products
Quick Reference Guide Link to the quick reference guides of BL-VT164/VT104 and BL-C230 Camera
FAQ Link to FAQs for BL cameras Camera
Technical Information (Installation) Link to the installation guides and the FAQs of BL-VT164/VT104 and BL-C230 Camera
BB/BL Series  Firmware / Manual Download Link to the download page of firmware and manuals for BB/BL cameras Camera

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