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Business & Professional

Notes on Windows Vista® / Windows® 7

Notes on Windows Vista® / Windows® 7

When using Microsoft® Windows Vista® or Microsoft® Windows® 7, symptoms described in this document may happen.
If any of them occurred, follow the instructions to solve each problem.
The symptoms that happen when using Windows Vista® may also happen when using Windows® 7.
If using Windows 7, refer to the section "Precautions when using Windows Vista" in addition to the section "Precautions when using Windows 7" in this document.

Notes:

  • This document describes solutions for administrators.
  • If necessary, install the viewer software. (Refer to the operating instructions of each device for details on how to install the viewer software.)
  • Descriptions in this document are based on operation check by Panasonic Corporation.
    Possible symptoms may vary depending on platforms or operating system versions, etc.
  • The information in this document is correct as of March 15, 2010.

System requirements for a PC

Refer to the section "System requirements for a PC" in the installation guide or operating instructions provided with the product to be used for further information about the recommended specifications of a PC.
In case there are no descriptions of Windows Vista® or Windows® 7, refer to the following.

CPU: Intel® Core™ 2 Duo 2.4 GHz or faster
Memory: 1 GB or more
Network interface: 10BASE-T/100BASE-TX 1 port
Monitor: 1,024 x 768 pixels or more, 24-bit True color or better
OS and web browser:
Windows® 7 Professional 64-bit*1 Windows® Internet Explorer® 8.0*2
Windows® 7 Professional 32-bit*1
Windows Vista® Business SP1 32-bit Windows® Internet Explorer® 7.0

*1 Windows® XP compatibility mode is unavailable.

*2 Internet Explorer® 8.0 64-bit version is unavailable.

Trademarks and Registered Trademarks

  • Microsoft, Windows, Windows Vista, and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and other countries.
  • Intel and Intel Core are trademarks or registered trademarks of Intel Corporation in the United States and other countries.

* Trademarks and registered trademarks are abbreviated in the subsequent descriptions in this document.

Precautions when using Windows Vista

< Symptom 1 >

  • When accessing the web browser, the following message is displayed on the information bar.
    "Pop-up blocked. To see this pop-up or additional options, click here?"

the web browser

  • Audio becomes unavailable.
  • H.264 images or MPEG-4 images are not displayed in real time. (When "Internet mode (over HTTP)" is set to "ON" for network camera settings)
  • When downloading the images played back on the web browser, the audio data file "filename.n3a" is blocked.
  • A still (one shot) picture cannot be printed. (When right-clicking on the displayed image and selecting "Print" from the displayed pop-up menu, the message "An error occurred during the execution of this operation." appears.)
  • Images saved on the SD memory card cannot be downloaded.

Solution

Add the IP address of the product to "Trusted sites", and perform the security setting.

  1. Start up the web browser, and click "Internet Options" on the Tools menu.
  2. Click the [Security] tab. Then, select the "Trusted sites". (Refer to the screenshot.)
  3. Select "Low" for "Security level for this zone". If the lower setting is selected, the security level of PC will go down.
  4. Click the [Sites] button to open the "Trusted sites" window.
  5. Enter the IP address in the textbox "Add this website to the zone:", and click the [Add] button.
    Note: Make sure "Require server verification (https:) for all sites in this zone" is unchecked. (Refer to the screenshot.)
  6. After adding all IP addresses, click the [Close] button to close the "Trusted Sites" window.

Internet Options

Trusted sites

< Symptom 2 >

Audio is unavailable while more than one web browser windows are open to play back images.

Solution

Close all the web browser windows, and restart only one window to play back images.

< Symptom 3 >

  • H.264 images or MPEG-4 images are not displayed in real time.
  • IP setting software does not display the detected IP address.

Solution

Check the firewall settings. If firewall is activated, add the web browser or IP setting software to the [Exceptions] tab on the "Windows Firewall Settings" menu.

1. Open the control panel, and click "Security".

2. Click "Allow a program through Windows Firewall" of "Windows Firewall".
(Refer to the screenshot.)

Windows Firewall

3. Click the [Continue] button on the "User Account Control" window.

4. Click the [Exceptions] tab on the "Windows Firewall Settings" windows.
If H.264 images or MPEG-4 images are not displayed in real time, check "Internet Explorer". If the IP setting software does not display the detected IP address, check "ipsetup.exe". (Refer to the screenshot.)

5. Click the [OK] button.

Windows Firewall Settings"

< Symptom 4 >

  • When starting the IP setting software, a message is displayed to request the password of administrator.
  • When exiting the IP setting software, the message "This program might not have installed correctly" is displayed.

Solution

Turn off User Account Control (UAC) from the control panel of Windows Vista.

  1. Open the control panel, and click "User Accounts".
  2. Select "User Accounts" from "User Accounts".
  3. Click "Turn User Account Control On or Off".
  4. Click the [Continue] button on the "User Account Control" window.
  5. Uncheck "Use User Account Control (UAC) to help protect your computer". (Refer to the screenshot.)
  6. Click the [OK] button.

the control panel

< Symptom 5 >

The screens of the administrator console or the windows of the browser are not displayed properly. (Refer to the screenshot.)

the screenshot

Solution

Check the font size (DPI) of screenshot by clicking "Personalize"? "Adjust font size (DPI)".

If the DPI is set to "Larger scale", set to "Default scale".

  1. Right-click on the desktop.
  2. Click "Personalize".
  3. Click "Adjust font size (DPI)".
  4. Click the [Continue] button on the "User Account Control" window.
  5. Click "Default scale" on the "DPI Scaling" window, and restart the PC.
    (Refer to the screenshot.)

DPI Scaling

< Symptom 6 >

When the pull-down menu has only one item (for example, when only one preset position has been set for network camera settings) and when the item is selected, Internet Explorer is forced to shut down unexpectedly. (Refer to the screenshot.)

DPI Scaling

Solution

If possible, add other items to the pull-down menu.

< Restrictions >

Restriction 1: When two browser windows are open and one is being displayed on another

The back window may come to the front when the mouse pointer is placed.

Restriction 2: When accessing this product from the web browser

Another window may open, and pop-up may be displayed. In this case, audio may be transmitted even after the pop-up is closed.

Restriction 3: When activating audio on the web browser

Audio may be transmitted even after users are changed. When changing users, close all browser windows that activate audio.

Restriction 4: When activating the window switcher while displaying images on a full screen on the web browser

The live images may not be refreshed.

Precautions when using Windows 7

< Symptom 1 >

Screen is deformed. / When activating the compatibility view, part of the screen is not displayed or a pop-up window appears to say that the screen is not displayed again.

Solution

Check "Display all websites in Compatibility View" on the "Compatibility View Settings" window.

  1. Start up the web browser, and click "Tools" on the menu bar.
  2. Click "Compatibility View Settings".
  3. Check "Display all websites in Compatibility View", and click the [Close] button.
    (Refer to the screenshot.)

Compatibility View Settings

< Symptom 2 >

The viewer software cannot be installed on a PC.

Solution

Turn off "SmartScreen Filter" for the safety setting.

  1. Start up the web browser, and click "Safety" on the menu bar.
  2. Select "Turn off SmartScreen Filter" from the "SmartScreen Filter" pull-down menu.
  3. Select "Turn off SmartScreen Filter", and click the [OK] button on the "Microsoft SmartScreen Filter" window. (Refer to the screenshot.)

SmartScreen Filter

< Symptom 3 >

Network disconnection occurs when the PC enters the sleep mode.

Solution

After canceling the sleep mode, reload the screen as necessary.

< Symptom 4 >

Characters such as a file name cannot be entered directly on the window or tab to upgrade the software.
(Refer to the screenshots.)

Solution

Click the [Browse...] button to display the "File Selection" window to select a file.

< Symptom 5 >

Software upgrade is impossible even when selecting a file from the dialog box displayed from the window or tab to upgrade the software.

Solution

Perform the custom level setting on the "Security Settings" window.

  1. Start up the web browser, and click "Tools" on the menu bar.
  2. Select "Internet options".
  3. Click the "Security" on the displayed window, and click the [Custom Level?] button.
  4. Click "Include local directory path when uploading files to a server" to activate the setting. (Refer to the screenshot.)

< Symptom 6 >

The "User Account Control" window is displayed during the installation procedure of the viewer software.

Solution

Click the [Yes] button.

< Symptom 7 >

The "Program Compatibility Assistant" is displayed after exiting the Panasonic IP setting software.
(Refer to the screenshot.)

Solution

This symptom happens only when the software has been used for the first time.
Select "This program installed correctly".

Program Compatibility Assistant

< Restrictions >

Restriction 1: On the setup pages for some products

The display positions of setting items and setting values may not be correspondent.

Restriction 2: When using Windows 7 with some products

Two web browser windows may be displayed at the same time. Images are displayed on either window.

Welcome to Panasonic Security System support site. Find solutions and help for your Panasonic Security System products. You can check the technical information, "notes on Windows Vista / Windows7" .

Notes on Windows Vista® / Windows® 7 | Panasonic Security System